Refund policy
How cancellations and refunds work for Family HQ Premium subscriptions and SUPER Premium book purchases made on the web.
Last updated: May 30, 2026
This policy covers purchases made on the web through Stripe. Purchases made through the Apple App Store are handled by Apple (see “App Store purchases” below). Family Task Hero is operated by Vybra App.
Family HQ Premium (subscription)
You can cancel Family HQ Premium at any time from your Family HQ plan billing page, which opens the Stripe billing portal. Cancellation stops future renewals, and your premium access continues until the end of the billing period you have already paid for. We do not provide partial refunds for the unused part of a billing period. If you are charged in error — for example a duplicate charge, or a renewal after you had already cancelled — email us and we will make it right.
SUPER Premium books (one-time)
SUPER Premium books are one-time digital purchases delivered immediately to your family shelf. Because access is granted right away, completed book purchases are final and are not generally refundable. We will, however, promptly refund a duplicate charge, or a purchase where the book was not delivered to your shelf.
App Store purchases
If you subscribed or bought a book through the iOS app, Apple processes that payment and handles refunds under its own policies. Request an Apple refund at reportaproblem.apple.com. We are not able to refund App Store purchases directly.
EU, UK, and other withdrawal rights
If you have a statutory right of withdrawal (such as the 14-day cooling-off period for digital content in the EU and UK): by completing a purchase you ask us to provide the digital content immediately and you acknowledge that you lose that right of withdrawal once access begins. This does not affect your mandatory consumer-protection rights where a purchase is faulty or not as described.
How to request a refund
Email support@familytaskhero.com from the email on your account, including the charge date and what was purchased. We review requests using payment records, entitlement state, and delivery status, and aim to respond within a few business days.